Call us: 1-877-465-4194

Terms and Conditions

All reservations made by you through this website, as well as the provision of the reserved services, are governed exclusively by the Company’s General Terms and Conditions below, as applicable at the time the order is placed.

General information

Company Name: Morpho Vans – Destino Tropical DT Sociedad Anónima
Email: [email protected]
Phone: +506 2479-7150
Webiste: wordpress-529762-4292625.cloudwaysapps.com

Description of the Reservation/Payment Process

Morpho Vans sells private transportation services and tours in Costa Rica.

Reservations for our services can be made through our website, by phone or by email. All reservations are confirmed through our website or in writing by email.

The client is responsible for reading and verifying the details of the services booked and by making payment accepts that all details are correct.

 

Reservation, Cancellation and Refund Policies

 

1. Private Transfers

Reservations & Payment 

Private Transfer reservations must be paid no later than 7 days prior to the service.

Peak Season – December 10 and January 10th

  • For Private Transfers traveling between December 10 and January 10th of each year, a 25% deposit is required to confirm the reservation.  
  • Full payment is due by September 30th.  Reservations without payment by this deadline are subject to availability.
  • Reservations made after October 1st must be paid within 7 days of confirmation, otherwise, they will be placed on a waiting list.
  • Reservations made after November 30th must be paid within 24 hours of confirmation, otherwise, they will be placed on a waiting list.

Cancellations

All cancellations must be made by email to [email protected] or by using the Contact Form on our website.

Refunds

  • A 100% refund will be given for all cancellations received in our office more than 24 hours prior to service
  • No refunds will be issued for cancellations received in our office less than 24 hours prior to the transfer’s departure time
  • If your flight is delayed or canceled for any reason, your airport originating transfer will be re-scheduled, free of charge
  • Private Transfers between December 10th and January 10th of each year:  all cancellations received in our office more than 72 hours prior to the transfer’s departure time will be refunded 100%.
  • We recommend all our customers take Trip Cancellation Insurance.


2. Day Tours & Activities

Reservations & Payment 

Payment for Day Tours and Activity reservations must be made no later than 7 days prior to the service.

Peak Season – December 10 and January 10th

  • For reservations of Day Tours and Activities between December 10 and January 10th of each year, a 25% deposit is required to confirm the reservation.  
  • Full payment is due by September 30th.  Reservations without payment by this deadline are subject to availability.
  • Reservations made after October 1st must be paid within 7 days of confirmation, otherwise, they will be placed on a waiting list.
  • Reservations made after November 30th must be paid within 24 hours of confirmation, otherwise, they will be placed on a waiting list.

Cancellations

All cancellations must be made by email to [email protected] or by using the Contact Form on our website.

Refunds

  • A 100% refund will be given for all cancellations received in our office more than 48 hours prior to service. 
  • No refunds will be issued for cancellations received in our office less than 48 hours prior to travel. 
  • There are no refunds for cancellation of Day Tours and Activities between December 10th and January 10th of each year
  • We recommend all our customers take Trip Cancellation Insurance.
  • National Park tickets are not refundable.

 

3. Multi-day Itineraries and Hotel Reservations

Reservations & Payment 

  • A 25% deposit is required to confirm your reservation. 
  • Full payment is due 30 days before the starting date of the Multi-day Itinerary. 

Peak Season – December 10 and January 10th

  • For Multy-day Itineraries traveling between December 10 and January 10th of each year, a 25% deposit is required to confirm the reservation.
  • Full payment is due by September 30th.  
  • Reservations without payment by October 1st are subject to availability.
  • Reservations made after October 1st must be paid in full within 7 days of confirmation, otherwise, they will be placed on a waiting list.
  • Reservations made after November 30th must be paid in full within 24 hours of confirmation, otherwise, they will be placed on a waiting list.

Cancellations

All cancellations must be made by email to [email protected] or by using the Contact Form on our website.

Refunds

  • Multi-day itineraries and hotel reservations canceled 30 days prior to the starting date, will be refunded 90% of the total amount of the Itinerary.  
  • Multi-day itineraries and hotel reservations canceled between 29 and 15 days prior to the starting date, will be refunded 50% of the total amount of the Itinerary.  
  • No refunds will be issued for cancellations received in our office less than 15 days prior to the Itinerary start date or once an Itinerary has begun.
  • Specific hotels and tours have different cancellation policies.  These policies will be included in your online itinerary.
  • We recommend all our customers take Trip Cancellation Insurance.


4. Shared Shuttles

Reservations & Payment 

  • Morpho Vans does not operate shared transportation.  
  • We make reservations on some shared services such as the Jeep-Boat-Jeep between Arenal and Monteverde. 
  • Full payment is required to confirm your space on any shared shuttle.

Cancellations

All cancellations must be made by email to [email protected] or by using the Contact Form on our website.

Refunds

  • Shared Transfer cancellations received in our office more than 48 hours prior to the shuttle’s departure time, will be refunded 100%.  
  • No refunds will be issued on cancellations or changes requested less than 48 hours prior to the shuttle’s departure time.

 

Go to our Data Privacy Policy page

 

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Testimonial:

Very Friendly and Professional

Fabian and Jimmy were great! Both are very friendly and professional. Mario and his wife were excellent with communication and planning. Will recommend Morpho to all my friends and family. Gracias y pura vida! ✌️

Lee G.
Multiple Private Transfers
February 28, 2019

Reliable and comfortable

This was my first experience with Morphovans and it was so easy. I reserved the van online and Francisco, my driver, was waiting for me outside the airport with a sign to welcome me. He was very friendly and efficient. And the van was very clean and comfortable. I will definitely use this company again and will recommend it to anyone.

Elizabeth U.
Private Transfer San Jose Airport to Jaco
March 14, 2022

Most Reliable Ride!

No better way to end a long day of travel than to see a friendly face holding a sign with my name. From being easy to identify to always arriving early for a pick up, Morpho drivers are the best!

Karen H.
Private Transfer San Jose Airport to Jaco
March 20, 2022

Excellent service with Morpho Vans on our trip to Costa Rica!

Excellent service with Morpho Vans on our trip to Costa Rica! We had two families of 4 people and all trips were great. SJO to Jaco area in a van for 8 people (with free WIFI), then Jaco to Lost Igurano resort, which is a 5+ hour trip on winding roads, and finally a trip back to the airport at 4 am. Drivers always arrived early but were fine waiting for us. We stopped at local restaurants for great meals. All trips were safe and efficient. I highly recommend if you are looking for transportation in Costa Rica.

Joel S.
Multiple Private Transfers
January 8, 2019

I would recommend this company with the highest of praise and confidence!

Morpho Vans was a huge help to us. We needed a ride 6 hours away and they responded promptly and efficiently and provided us with an excellent car and an even better driver- Jimmy. We called them for every ride we needed in Costa Rica- I would recommend this company with the highest of praise and confidence!

Mary Ellen M.
Multiple Private Transfers
January 8, 2019

…started with the best

We were really tired from the flight so it was a relief to have someone waiting for us on time. The vehicle was very good. The driver was so nice and friendly. Our trip started with the best way because of Morpho vans. Thank you!

Zoi D.
Private Transfer San Jose Airport to Arenal
March 13, 2019

Company is fantastic as is the people you employ

Mario, your company is fantastic as is the people you employ. Jimmy was probably the best person to get us acquainted with Costa Rica. Bring my phone back to me, will never be forgotten and I will recommend you guys to all my friends and family traveling to Costa Rica. Pura Vida!

Michael T.
Multiple Private Transfers
May 12, 2019

Highly recommend

Great communication before the trip and during, even when our plans kept changing they were really responsive and nothing was a problem.

Clean car, great driver, punctual.

Would use again without hesitation.

Rowan M.
Private Transportation Service
March 21, 2022

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